Refund Policy

At Ubeya, your satisfaction is our priority.

Right of withdrawal
You have 14 days from the date of receipt of your order to exercise your right of withdrawal, in accordance with European legislation.

Return conditions
The product must be returned unused, unopened, in its original packaging and in perfect condition.

For hygiene reasons, opened products cannot be refunded, except in the case of a defect or error on our part.

Return procedure
Please contact us at: contact.ubeya@gmail.com

Return shipping costs
Return shipping costs are the responsibility of the customer, except in the case of an error on our part.

Refund
The refund is processed within 5 to 14 business days via the original payment method.

This policy applies to all products sold in the store.